{"id":5343,"date":"2026-08-06T16:56:49","date_gmt":"2026-08-06T14:56:49","guid":{"rendered":"https:\/\/www.lupolio.com\/?page_id=5343"},"modified":"2026-08-06T17:00:53","modified_gmt":"2026-08-06T15:00:53","slug":"domande-frequenti","status":"publish","type":"page","link":"https:\/\/www.lupolio.com\/en\/domande-frequenti\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Orders and Shipping<\/h3>

How can I purchase your products?<\/strong> You can buy directly online in just a few clicks: choose your product from the page Products<\/a>, add it to your cart and complete the order by entering your shipping details and preferred payment method. You'll receive a confirmation email as soon as your order is registered.<\/p>

What are the shipping times?<\/strong> Orders are prepared and shipped within 2-3 business days after payment confirmation. Delivery times vary by destination: 3-5 business days within Italy, 5-10 days for international shipments.<\/p>

How much does shipping cost?<\/strong> Shipping costs are calculated based on weight and destination, and shown at checkout. <\/p>

Do you ship internationally?<\/strong>\u00a0Yes, we ship across Europe. For destinations outside the EU, please contact us before purchasing to confirm delivery times and any customs costs.<\/p>

How can I track my order?<\/strong> Once your order ships, you'll receive an email with the tracking number and a link to follow your package.<\/p>

Returns and Refunds<\/h3>

Can I return a product?<\/strong> Yes. As provided under EU consumer protection law for online purchases, you have the right to withdraw within 14 days of receiving the goods, without needing to provide a reason. As it is a food product, items must be returned unopened and in their original packaging.<\/p>

How do I request a return?<\/strong> Email us at info@lupolio.com<\/a> with your order number within 14 days of delivery. We'll send you instructions on how to proceed. Return shipping costs are the customer's responsibility, except in cases of a defective product or a shipping error on our part.<\/p>

What if I receive a damaged or incorrect product?<\/strong> Contact us within 48 hours of delivery at info@lupolio.com<\/a> with photos of the product and packaging. We'll arrange a replacement or a full refund at no extra cost to you.<\/p>

How long does it take to receive a refund?<\/strong> Refunds are processed within 14 days of receiving the returned item, using the same payment method used for the purchase.<\/p>

The Product<\/h3>

How should I store extra virgin olive oil?<\/strong> Keep bottles and tins away from direct light and heat, at a constant room temperature (ideally between 14 and 18\u00b0C \/ 57-64\u00b0F), away from heat sources. Once opened, reseal the cap tightly after each use and consume preferably within 12-18 months to fully enjoy its organoleptic qualities.<\/p>

What does \"cold extracted\" mean?<\/strong> It means the olives were processed at a temperature between 25\u00b0 and 30\u00b0C (77-86\u00b0F) during pressing, a method that best preserves the oil's aroma, flavor, and nutritional properties, unlike heat extraction, which increases yield but reduces quality.<\/p>

What do the DOP and IGP certifications on some products mean?<\/strong> DOP (Protected Designation of Origin) certifies that the entire production process \u2014 from olive growing to milling \u2014 takes place in a specific geographic area according to strict production rules. IGP (Protected Geographical Indication) guarantees that at least one important stage of production takes place in the indicated territory. Both are official certifications recognized by the European Union.<\/p>

Is your olive oil organic?<\/strong> Yes, our oils come from certified organic farming, without the use of pesticides or synthetic chemical fertilizers, respecting the soil and environment of our olive grove in Ispica.<\/p>

What's the difference between your varieties (Nocellara, Moresca, Blend)?<\/strong> Each single-variety oil has a distinct organoleptic profile: Nocellara Etnea DOP has a medium fruitiness with herbaceous notes and a balance of bitter and pungent flavors; Moresca offers a milder profile; Blend IGP Sicilia combines different cultivars for a balanced, versatile oil. You'll find the full profile of each product on its product page.<\/p>

Payments<\/h3>

What payment methods do you accept?<\/strong> Credit\/debit card, PayPal.<\/p>

Is online payment secure?<\/strong> Yes, all transactions are protected by SSL encryption and processed through certified payment gateways. We do not store your card details on our servers.<\/p>

Support<\/h3>

How can I contact you with other questions?<\/strong>\u00a0You can email us at\u00a0info@lupolio.com<\/a>\u00a0or call us at +39 333 960 5294. We usually respond within 24-48 business hours.<\/p>","protected":false},"excerpt":{"rendered":"

Ordini e Spedizioni Come posso acquistare i vostri prodotti? Puoi acquistare direttamente online in pochi click: scegli il prodotto dalla pagina Prodotti, aggiungilo al carrello e completa l’ordine inserendo i dati di spedizione e il metodo di pagamento preferito. Riceverai una email di conferma non appena l’ordine viene registrato. Quali sono i tempi di spedizione? Gli ordini vengono<\/p>\n

Read More<\/a><\/p>","protected":false},"author":1,"featured_media":4187,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5343","page","type-page","status-publish","has-post-thumbnail","hentry","has_thumb"],"yoast_head":"\nDomande Frequenti | Lupolio<\/title>\n<meta name=\"description\" content=\"Domande Frequenti - Azienda Agricola Rosario Lupo - Olio Extra Vergine di Oliva Italiano - Ispica (RG) - info@lupolio.com\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lupolio.com\/en\/domande-frequenti\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Domande Frequenti | Lupolio\" \/>\n<meta property=\"og:description\" content=\"Domande Frequenti - Azienda Agricola Rosario Lupo - 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